SWTA COOKIE & PRIVACY POLICIES

 
Cookie Policy

This policy sets out information about our use of Cookies on our website.

“We” or “us” means PASC UK Limited (registered company number 10923165.

Our address is:

Higher Wiscombe Southleigh Colyton Devon
EX24 6JF

“Website” means https://www.swtourismalliance.org.uk/

If you wish to contact us, please click here

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website. 

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below. 

The Cookies we use on our website

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. 

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

Advanced functionality, Analytics and Performance

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We would like to use the following optional advanced functionality, analytics and performance cookies:

    1. Cookie Name

      Purpose

      Controller

      Further Information (including duration of cookie)

      Google Analytics

      This cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily

      Third Party Cookie

      For further information, please visit: http://www.google.com/analytics/

      Facebook

      This cookie allows us to recognise and count the number of visitors to our website, to analyse the performance of our marketing campaigns and to remarket ads to previous visitors to the website

      Third Party Cookie 

      For further information, please visit https://www.facebook.com/business/learn/facebook-ads-pixel

       

Modifications


This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints


If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK.

Contact Information


If you have any questions, concerns or complaints, you can contact our privacy officer, Alistair Handyside, at:

info@swtourismalliance.org.uk


07771 678028

Higher Wiscombe Southleigh Colyton DevonEX24 6JF

 

Privacy

 

This privacy policy (together with any other documents referred to herein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Who we are

“We” or “us” means South West Tourism Alliance

 

If you wish to contact us, please click here

 

By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you

 

We may collect and process data about you and your business. For example:

Information you give us.

 

You may give us information about you by completing forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

 

Information we collect from you

 

Regarding visits to our site, we may automatically collect the following information:

 

  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

  • Visit details, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

 

We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally with us and combined with data collected from multiple sources.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

We also receive information about you from cookies. See our Cookie Policy here

 

Uses made of the information

We use information held about you in the following ways:

  • To notify you about changes to our service;

  • To ensure that content from our site is presented in the most effective manner for you and for your device.

  • To administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • To improve our site to ensure that content is presented in the most effective manner for you and for your device.

  • To allow you to participate in interactive features of our services (when you choose to do so).

  • To keep our services, site and premises safe and secure.

  • To measure or understand the effectiveness of our service.

Where you have indicated to us that you are happy for us to do so, we may also use this information in the following ways:

  • To provide you with information about other services we offer that are pertinent to those that you have already enquired about or receive from us.

  • To provide you or permit selected third parties to provide you with information about goods or services we feel may interest you.

  • To combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Contacting You

 

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services pertinent to those which were the subject of a previous sale or negotiations of a sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form from which we collect your data.

Disclosure of your information

 

We will not share or sell your data to anyone. However, you agree that we can share your personal information as follows:

  • Anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.

  • Third party processors in line with the Third Parties Privacy policy. The third party processors we currently use are:

    • MailChimp

    • Send In Blues

  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data

 

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your business data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

 

We do not hold any personal data.

We do hold a business email address or an email address that you nominated to receive newsletters. The service can be stopped by sending an email to info@swtourismalliance.org.uk and we will immediately unsubscribe you.

You have the right (subject to certain restrictions) to request any of the following and we ask that you send such requests to our contact details as listed above:

  • Access - to access all the business data we hold about you.

  • Erase - that we erase all business data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent.

Our site may, from time to time, contain links to and from the websites of our partner networks, members and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data retention

 

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.

If you cease to use our services, your business data will be anonymised shortly after you stop using our services and subsequently only used for statistical purposes.

Changes to our privacy policy

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.