A unique opportunity for Food and Drink Companies to train senior managers, proprietors, influencers and decision makers.
World research shows that 70% of buying experiences are based on how the customer feels they are being treated AND 55% of customers would pay extra to guarantee a better service. Fast forward companies are now investing their money and time in customer service training in order stay ahead of their competitors.
Customer Service Management Training, is part of the nationally recognised ‘Welcome to Excellence' program, designed for senior managers, proprietors, influencers and decision makers. It will help participants to develop an effective customer service strategy that focuses on meeting customer needs and will enable you to benchmark your service against your competitors.
This is a unique opportunity to benefit your business and bottom line with exceptional management training and development from master trainer Anne Price. This course is funded largely by a project from South West Food and Drink and will be one of the very last opportunities to access funding for management development training. In today's competitive market place the best to use of your time and money is to develop yourself and the effectiveness of your managers. Excellent training means managers are able to cascade the knowledge through the organisation leveraging your time and increasing the value of every member of your team.
It is said that everyone in business needs to provide exceptional customer service, as everyone you deal with is a customer in some shape or form. As managers and owners of a business, to make more money from your customers and to attract new ones, it is key to have the knowledge to provide great service and have the strategy to maximise the opportunities in an increasingly competitive business environment. If you don't do it, your competitors will!
Courses - four great venues:
Wednesday 16th November 2011 - Darts Farm, Topsham, Exeter
Monday 21st November 2011 - Grand Pier, Weston-super-Mare
Tuesday 22nd November 2011 - Strawberry Fields Farm Shop - Lifton, Launceston
Wednesday 30th November 2011 - Burraton House, Dorchester
If you are eligible for funding as a company in the food and drink industry this £200 course can be booked for only £25 per delegate.
"Flexible, creative delivery in combination with tried and tested business analysis and management techniques. Thought provoking and relevant. Repays handsomely on the cost (and opportunity cost) of attending".
Rob Constant - Classic Escapes Limited
"It was really helpful to know how to plan for the future and assess how the business is doing; how to plan ideas, indentify what affects the business and also learn about different management styles. It has helped in my role as i have taken everything I have learnt and am using the techniques in my business"
Maria Scriven, Visitor Services Manager
Date added: Monday 10th October 2011
Latest updated: Friday 7th June 2013