Welcome to Excellence

'Welcome to Excellence' is the most successful
customer service training initiative in the UK, offering a range of one-day customer service courses - ideal for staff at all levels.

The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers.

Training Options 

The Welcome to Excellence courses can be delivered in 3 ways:

• Open Courses - open to anyone at local venues across the South West
• In-house Courses - customised to your company's specific needs and delivered at your business or chosen venue.
• Trainer Training - where a member of your own staff is trained to become an in-house trainer which means your business can benefit from having an in-house specialist.

Learn more about these options

Open Course Dates

Please click here to find out about upcoming courses.

To register your interest in a particular course, please contact:
Helen Jones
Purple Cloud Consultancy
07794 065353
helen@purplecloudconsultancy.co.uk
www.purplecloudconsultancy.co.uk

Welcome to Excellence Open Courses

Welcome Host Gold
The Welcome Host Gold one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice. It is a highly flexible course, and can be tailored to include content and knowledge specific to destinations and businesses.

Destination focussed courses based on Welcome Host Gold include:
Welcome to Cornwall, Welcome Dorset Host and Welcome to Devon

Welcome Host Gold now has City & Guilds accreditation learn more.

Welcome Host Course
Improve communication skills, deal effectively with difficult situations, create a positive impression and exceed customer expectations.

Welcome Host Plus Course
Develop your customer service and communication skills further to enable you to deliver world-class standards of service.

Welcome All Course
Improve the service that you offer customers with disabilities and specific needs.

Welcome International Course
Improve skills, abilities and awareness in order to greet and help visitors from overseas and to create a positive impression.

Welcome Line Course
Learn to use the telephone effectively in order to communicate efficiently with customers, improve service and in doing so ensure more profitable business.

Green Edge
Far from being only for environmentalists, this practical introduction shows how going green is central to adding appeal, controlling costs and improving efficiency in your business. Find out how to tackle rising energy and water bills, reduce waste, create a greater experience of the local area and gain the support of staff and customers while improving your environmental and social impact. 

Welcome Walkers & Cyclists
Identify the needs and expectations of different kinds of walkers and cyclists and capitalise on local opportunities for walking and cycling.

Lead, Motivate and Succeed Course
A stimulating and inspiring course that will empower first-time managers and supervisors to get the most out of their team.

Welcome Management Course
Develop the understanding, skills and competencies that you will need for effective management of your business. You will concentrate on developing a customer service strategy, specific to your business.

Win More Conference & Event Business
Win More Conference and Event Business recognises that in most locations, an increasing number of venues are competing to host conferences, events and meetings and in order to excel, operators need to take their sales to the next level. This programme provides participants with the secrets of sales success, including customer targeting, building a customer-focused team and competitive marketing strategies.

Welcome E-Business Course
The objective of the Welcome E-Business programme is to raise your awareness of what e-business is, and the things you can do in the areas of e-marketing and e-commerce to improve your own business.

Purple Cloud Consultancy organise the Welcome to Excellence programme of courses in the South West of England. To visit the national Welcome to Excellence website and view course syllabus for each course, click here.

To find out more information, or to book a course, please contact:
Helen Jones
Purple Cloud Consultancy
07794 065353
helen@purplecloudconsultancy.co.uk
www.purplecloudconsultancy.co.uk